Description

Position Summary
Working in close partnership with the Senior Employee Relations Manager (SERM), the Human Resource Generalist is a results-driven professional responsible for supporting daily human resources operations and contributing to the overall effectiveness of the HR department. This role plays a key part in enhancing the team member experience, ensuring compliance, and aligning HR practices with organizational goals.

Essential Responsibilities and Duties
 

 Administrative

•      Provides administrative support to the HR department and assists with daily operations.
•      Maintains accurate and current team member records, and documentation both in physical files and HR database(s) and HRIS system.
•      Prepare HR documents and written communications for team member verifications and updates of policy documents as directed by SERM and CPCO.
•      Maintains the integrity and confidentiality of human resource files and records.
•      Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
•      Manages department calendars and meeting schedules; maintains meeting notes as applicable; coordinates meeting logistics (catering, room setups, AV equipment, etc.)
•      Respond to frequently asked questions from applicants and team members related to standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate senior-level HR staff 
•      Acts as a liaison between the organization and vendors.
•      Collaborates with team members and acts as the point of contact with planning and executing special events such as benefits enrollment, town hall meetings, team member recognition events, holiday parties, and retirement celebrations.
•      Maintains team member bulletin boards with required compliance postings and organizational information as appropriate
•      Maintains office appearance and manages work order requests as needed, to completion
•      Maintains office supplies and orders as needed
•      Maintains department invoices (code and submit for processing)
•      Maintains department SOPs (Standard Operating Procedures) and updates as directed. 
•      Maintains and updates job descriptions at the request of SERM.
•      Maintains confidentiality and handles sensitive information with discretion.
•      Coordinates all logistics for training sessions.
•      Answers/directs calls and provides clerical support.
•      Participates in HR initiatives and projects assigned.
•      Oversees team member exit interview process and schedules exit interviews with SERM and CEO.

Onboarding and Recruitment:

•      Conducts background clearance checks of prospective candidates and ensures timely completion of the process.
•      Assigns and processes gate entry passes, ID badges, and maintains records.
•      Prepares onboarding materials and facilitates the onboarding and new hire orientation process for new hires.

Requirements

Required Knowledge, Skills, and Abilities

• Strong written and verbal communication/interpersonal skills, including excellent active listening and critical thinking skills to determine issues and formulate appropriate questions and responses.
• Demonstrated ability to use good judgment and accountability to maintain credibility.
• Proven knowledge of federal and state employment laws, including FMLA, ADA, and Workers’ Compensation, and ability to comprehend and interpret those laws.
• Demonstrated presentation and project management skills.
• Detail-oriented and self-motivated, with strict attention to deadlines and details.
• Ability to be proactive, take direction, and establish ownership of projects.
• Ability to multitask and manage competing priorities.
• Ability to work independently and collaboratively and interact with all levels of team members and within the HR department.
• Ability to research and interpret data.

Education and Experience

• An associate or bachelor’s degree in human resources or a related field is required. 
• SHRM PHR certification is preferred
• Minimum of 5 years of professional human resources operations in a professional for-profit or non-profit environment; prior Senior Living Community a plus.
• Minimum of 5 years previously worked as a Human Resources Generalist in a progressive HR department.
• Basic understanding of employment laws and HR best practices.
• Minimum of five (5) years progressive, hands-on experience in payroll systems, demonstrating advanced proficiency with UKG highly preferred.
• Bilingual (a plus)

Technical

• Advanced skills and knowledge in MS Word, Outlook, Excel, and PowerPoint.
• 5+ years’ experience working in UKG preferred, or other HRIS/ATS systems.